Shipping and Return Policy
How much is the shipping cost?
Due to different addresses, the shipping cost for each order is different. When you place an order, the shipping cost will be displayed.
What country do you ship to?
Our products can be shipped to the United States, Canada, The United Kingdom, France, Netherlands, Belgium, Switzerland, Germany, Slovakia, Czech Republic, Finland, Sweden, Spain, Italy，Thailand, Mexico, India, Philippines, South African.
Some countries are not in our delivery zone at that moment, please contact us offer shipping solution. Email:info@tebaoyi.com whatsapp+86 189 2818 9244
Do you accept shipping to P.O. Box address？
Please note that delivery to a P.O. Box is not available, kindly enter your physical address.
How long does it take to process my order?
Please allow 24 hours for your order to be processed,and we will ship to you in 2-7days. We make every effort to fulfill orders as quickly as possible. In addition to offering great customer service to our customers, we value our employees and do not typically process orders on weekends or major holidays.
How long will it take for my package to arrive once it is shipped?
The tracking number may take 1-2 business days to update. Usually, the delivery will not take more than 8-10days business days after the tracking number updates.
How do I check my order status?
When your package has shipped, a tracking number will be provided to your account and you will receive a tracking number notification email as well.
You can track your order by below 2 ways
1)Log in to your account to check your order shipping
2)Track your parcel by entering your tracking number via https://www.17track.net/
My order was marked as delivered, but I haven't received it. What should I do?
Typically, If you don't receive your items after 12 business days, we suggest you call the local postal carrier to check whether the courier start to dispatch or not.
If that doesn't work, kindly contact Customer Support Team and we will our best to assist you.
My package is lost/ out-of-delivery. Can I get a refund or a replacement?
Yes, we can offer a replacement if the parcel is lost. But you need to pay for the shipping fee for the replacement. One thing to note is that if the parcel was out of delivery or lost as a result of an incorrect shipping address, we will not offer a replacement nor give a refund.
Can I change the delivery address of my package after it has been shipped?
We encourage you to check your address details carefully before submitting your order. If you need to change the address details once your order is being delivered, you will be charged a service fee to process the new shipment. The fee will depend on the specific circumstances and charges from the shipping company.
Taxes & Duties:
All prices on Just One Name are in United States dollars. The prices quoted do not include your local sales taxes or import duties, if additional customs and import fees are incurred, these will need to be the recipient's responsibility. Please contact your local customs office for further information.
We know you're really looking forward to receiving your package! If you have any questions about the shipping and delivery of your order, please feel free to contact us and we'll be happy to help you.
Return & Exchange Process
1)Contact Us
When contacting the Customer Support Team at info@tebaoyi.com regarding a return, include the order(s) number of the item you would like to exchange or return and provide a brief description of the reason for the return.
2)Handle Your Case
Our Customer Support Team will review your order to check your return & exchange eligibility. Normally, we will not accept returns. Please contact us to explain your situation and we can help you.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.